Job Description

About Our Client

BackEngine helps B2B SaaS companies maintain startup-like speed and customer connection at scale. Their AI-powered platform analyzes customer communications across all channels, ensuring critical feedback reaches the right teams immediately not days or weeks later. As they scale from startup to growth stage, theyre building the future of customer feedback intelligence.

About the Role

BackEngine is seeking a Junior Technical Project Manager to serve as the operational engine behind product development and customer success enablement. As the company grows, this person will ensure that every customer benefits from our continuous innovation.

Youll act as the bridge between product development and value delivery, enabling the Customer Success team to confidently onboard and support users with the latest capabilities. This is a hands-on role that offers exposure to every aspect of a growing B2B SaaS business and provides a clear path to future senior product roles.

What You'll Do

Youll own three critical areas that keep our product development and customer success engines running smoothly:

1. Keep Development Moving

• Own sprint tracking and releases
• Maintain clear and up-to-date project documentation
• Coordinate cross-functional teams
• Identify blockers early and facilitate resolution
• Manage QA processes to ensure smooth product delivery

2. Enable Customer Success

• Configure new features for customer accounts
• Create training materials and demo videos
• Track feature adoption and usage
• Coordinate rollouts in partnership with the CS team
• Build implementation playbooks that ensure customers get maximum value from new features

3. Connect Teams & Data

• Train Sales and Customer Success teams on new product capabilities
• Lead weekly product update sessions
• Maintain our internal knowledge base
• Serve as the technical point of contact for non-engineering teams
• Use analytics to prioritize improvements based on customer impact

Who You Are

• 13 years of experience in technical project management, product operations, or implementation roles (B2B SaaS experience is a plus)
• Strong technical aptitude, with comfort in software configuration and troubleshooting
• Excellent written communication skills and ability to create clear documentation and training materials
• Familiarity with project management tools like Jira, Linear, Asana, or similar
• Outstanding attention to detail and organizational skills
• Analytical mindset to track, measure, and improve adoption; SQL or basic data analysis skills are a plus
• Bachelors degree in a technical field or equivalent practical experience

What They Offer

• Competitive salary: $8090k/year
• A mission-driven team working on the cutting edge of customer feedback intelligence
• A culture of innovation, autonomy, and growth
• Clear path to senior roles within product or operations

BackEngine is committed to building an inclusive team where diverse perspectives drive better outcomes. They welcome applicants of all backgrounds, identities, and experiences.

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