Job Description

At Cleveland Clinic Health System, We Believe in a Better Future for Healthcare

And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Voice Communication Specialist

Location

Beachwood

Facility

Beachwood Family Health and Surgery Center

Department

Beachwood Admin-Regional Operations

Job Code

B1027S

Shift

Day/Evening/Night/Weekend

Schedule

7:00am-5:00pm

Job Summary

Voice Communications Specialist

Join Cleveland Clinic's Beachwood Family Health and Surgery Center where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Beachwood Family Health and Surgery Center provides the communities in and around Cuyahoga County with over 30 specialties and is located only four miles away from Cleveland Clinic's Hillcrest Hospital, one of the top hospitals in Ohio.

Job Details

In this role you will operate telecommunications telephone console system and associated telecommunications equipment.

A caregiver in this position works days, 7:30am5:00pm.

A caregiver who excels in this role will:

• Receive and screen all incoming and outgoing calls to determine proper routing, triaging, and provide system usage information and Foundation directory assistance.
• Place and record, as applicable, all outgoing local long distance and international calls for doctors and other hospital personnel in the manner described by procedures.
• Direct hospital personnel request conference calls to conference company as procedures described.
• Provide assistance to hospital patients with dialing instructions, placing calls, and answering questions.
• Provide overhead and long-range paging services to the FHC and other outside callers as applicable.
• Process group alert test twice daily.
• Expedite medical emergency and crises intervention procedures using page and established procedures.
• Assist staff with out-of-service pages by performing program changes using page systems.
• Process calls using associated telephone equipment such as SL1 auxiliary telephone backup systems, messaging technology equipment and alpha unit.
• Perform on-call schedule services.
• Assist personnel in contacting on call physicians and other on-call personnel.
• Provide outside callers with medical assistance by contacting on-call physicians for appropriate services as applicable.
• Remain alert to daily on-call schedule changes.
• Operate various systems and facsimile equipment.
• Send domestic and international telegrams using telex format on CRT, sends domestic and international facsimile messages.
• Receive, log and dispatch incoming telex and facsimile messages.

Minimum qualifications for the ideal future caregiver include:

• High school diploma.
• 1 year of experience as a telephone operator in a health care facility OR a telephone company using various communications console OR coordinating customer service activities in person or by telephone for the purpose of supplying products or services to buyers, sellers, or other business customers.
• Understanding of networking/distributed computing environment concepts.
• Understand principles of client/server configuration.
• Excellent knowledge of messaging technology and project management skills.

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you:

Physical Requirements:

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to travel throughout the hospital system
• Ability to communicate and exchange accurate information
• In some locations, ability to move up to 10 pounds

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are followed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities.

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